FAQ

1. What is sublimation printing?

Sublimation printing is a process that uses heat to transfer dye onto materials such as fabric, metal, and ceramic. This technique allows for vibrant, full-color images to be embedded into the material, ensuring long-lasting and high-quality results.

2. What materials can be used for sublimation printing?

Sublimation printing works best on materials that are polyester-coated or polyester-based. Common items include polyester fabric, coated ceramic mugs, aluminum photo panels, and specially coated glass or acrylic items. It's important that the materials are specifically designed to accept sublimation ink.

3. How do I care for my sublimation-printed items?

To maintain the quality and vibrancy of your sublimation-printed items, it is recommended to:

  • Wash fabric items in cold water with a mild detergent.
  • Avoid using bleach or fabric softeners.
  • Tumble dry on low heat or air dry.
  • Do not iron directly on the printed area. For mugs and other hard goods, hand washing is preferred to prolong the life of the print, though many sublimation-printed items are dishwasher safe.

4. Can I submit my own designs for sublimation printing?

Yes, you can submit your own designs. Please ensure that your design files are in high resolution and in formats such as JPEG, PNG, or TIFF. For best results, we recommend a resolution of at least 300 dpi. If you need assistance with your design, our graphic design team is available to help.

5. How long does it take to complete an order?

The turnaround time for an order varies depending on the size and complexity of the project. Typically, orders are completed within 5-7 business days. For larger orders or custom projects, the timeframe may be longer. We also offer expedited services for an additional fee. Please contact us for specific time estimates related to your order.

6. What is your refund policy?

Our refund policy allows for refunds or exchanges under specific conditions. If you receive a defective or incorrect item, please contact us within 14 days of receipt. We will arrange for a replacement or refund after reviewing the issue. Custom orders and personalized items are generally non-refundable unless there is a manufacturing defect.